Return and refund

Return And Refund Policy

At Ethan Trips, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Return Policy below.

1. Returns

We accept returns for Ethan Trips products (travel blankets, travel pillows, and travel mugs) within 7 days of receiving your order. To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required.
If the product is damaged or defective, please contact us immediately, and we will guide you through the return process.

2. Refunds

Refunds are only issued once the returned item is received and inspected. If your return is approved, we will process your refund via cash.

If you have received a damaged or defective product, we will cover the return shipping costs.
Refunds will be processed within 7-10 business days after we have received the returned item.

3. Exchanges

At this time, Ethan Trips does not offer direct exchanges. If you wish to exchange an item for a different product, we recommend returning the original item and placing a new order for the desired item.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

Products that have been opened or used.
Custom or personalized items (if applicable).

5. How to Initiate a Return or Refund

To start a return, please contact our customer service team at [email protected]. Please include the following information in your message:

Order number
Product(s) you wish to return
Reason for the return

Once your return is approved, we will provide instructions on how to send the item back to us.

6. Shipping Costs

For returns, the customer is responsible for the shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving the product, and we will guide you through the return process. In such cases, Ethan Trips will cover the return shipping costs and provide a full refund or replacement, depending on your preference.

8. Changes to This Policy

Ethan Trips reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be reflected on this page with the updated date. We encourage you to periodically review this policy.

9. Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us [email protected].